If you wish to return a product for refund, exchange or replacement, because of faulty issue, feel free to send us an email with a return request at email@example.com.Unfortunately we cannot exchange or refund for change of mind.
All exchange or refund request for starter kits or mod must come with the box of the machine and proof of purchase.
Our return policy is valid for 14 days. If 14 days have passed since your purchase, regrettably, we cannot offer you a refund or exchange for the product for any reason.
You are responsible for paying for the shipping expenses when it comes to returning an item that doesn’t suit your preference.
The time taken for the exchanged product may vary depending on the place or the country you live in and its distance.
Pick-Up is available. Please contact us to arrange pick up.
If you haven’t received the refund money yet, try checking your bank account again.
Try getting in touch with your credit card issuing provider; it may take some time before your refund is officially reversed due to the technical work involved in the process.
We only agree to refund regular priced items, and unfortunately cannot refund sale items.
We only exchange items and products if they are damaged or defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item too.